Freedom Mortgage: University Recruiting

The Client

Freedom Mortgage Logo

Industry: Financial Services
Size: 5,000+ employees
HQ: Mount Laurel, NJ
Type: Privately Held

The Consultant

ORS Talent Consultant Stephanie Waite
Stephanie Waite

Case Study


 

The Situation

Freedom Mortgage, a leader in nationwide home financing, needed to refocus and strengthen their campus recruiting program in order to grow their team. Freedom wanted to rebuild their campus recruiting strategy to improve both the quantity and quality of new college graduates entering their First Flyer program.

The Challenge

Increase the number and quality of entry-level candidates through a robust, effective, comprehensive campus recruitment program.

The Action

ORS Talent Consultant Stephanie Waite worked with Freedom Mortgage to modernize their current campus recruiting efforts. She spearheaded an initiative to increase the company’s social media presence and created a referral program and new sourcing strategy for corporate use beyond campus recruiting. Additionally, Stephanie worked with the project management team at Freedom to develop more consistency across their application technologies, general job postings, and recruitment strategies. She and her team represented Freedom Mortgage at 25 on-campus career fairs prior to the COVID-19 pandemic-related shutdown of campuses. She also collaborated with Freedom’s Director of Campus Recruiting and Vice President of Talent Acquisition to develop a new campus recruiting marketing plan, including marketing brochures, banners, and accessories, although the rollout of these materials was sidelined by the pandemic. Stephanie built a positive and trusting relationship with management at Freedom Mortgage and enlisted a dedicated team of ORS Partners recruiters who shared her commitment to producing results.

 

COVID-19 Readjustments

In response to COVID-19, Stephanie worked diligently to ensure that her team’s efforts would not be hindered by the pandemic. As many universities were unprepared for a complete shutdown of their on-campus recruiting activities, she worked alongside both the schools and Freedom Mortgage to develop a way to connect virtually with prospective candidates through workshops and online hiring events. Stephanie and the ORS team have represented Freedom at 60 virtual events to date.

The Result

In six months and amidst a worldwide pandemic, Stephanie and her team came together with the team at Freedom Mortgage to extend 231 offers, 197 of which have been accepted to date. She credits the project’s success to the support she received from the entire team at ORS, along with the great partnership that has been established between ORS and Freedom Mortgage.

Stephanie's Skills

resilience

effective communication

relationship building

innovation

problem-solving

Client Testimonial

As the leader for Talent Acquisition at Freedom Mortgage, I am a tough customer, and have very high standards for my vendor partners; having been on “that side of the desk,” I know what to expect. I am very happy to say that my expectations of the ORS Campus Recruitment team have been met or exceeded time and time again. My colleagues at ORS (and I use the term “colleagues” with purpose) have been exceptional partners, delivering on the goals we’ve established and working with us, not for us, in achieving success. ORS has worked as an extension of my team, approaching the best and brightest talent for our First Flyers program, and expertly showcasing the careers, growth potential and culture that make us proud at Freedom Mortgage. I have great confidence in our partnership and take great pride in the work we’ve done together to bring fresh, new talent into our thriving workforce.

Mary Dougherty, Vice President, Talent Strategy – Call Center, Freedom Mortgage

Learn more about Freedom Mortgage Corporation and the First Flyer program!

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